Shipping
- All products are shipped from Bellingham, WA by the USPS or UPS.
- Most orders are processed and shipped within 2-5 days of purchase. Shipping times are estimates and may be affected by stock availability, carrier performance, and weather. We will always notify the customer via email of any delays.
- Orders placed on weekends or holidays will be processed on the next available business day.
- NOTE: Shipment during summer months may result in melting or separation, therefore we cannot guarantee the condition of certain products upon delivery.
- Check our homepage for updates on production breaks that may affect shipping times.
Returns Policy
We are so confident that you will love your products but we will gladly offer a no-hassle refund or exchange if you decide a product is not right for you.
- We will only accept returns on products purchased within 30 days of delivery.
- We will only accept products in their original jars/containers.
- Products completely used or tampered with will not qualify for a refund and determination will be entirely at our discretion.
- Returns without prior approval will not be accepted.
- Sample sizes and gift sets do not qualify for refund.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Returns will never be resold.
In order to ensure a full refund or replacement, email us at innateorganic@gmail.com with your order number and a brief description. We will review the email and notify you within 24 hours of approval. Once approved, we will contact you with mailing instructions. Customer is responsible for paying for own shipping costs or lost returns.